Global Operative Solutions, LLC was registered in the state of Texas on May 4, 2015. The company was founded and created by Elizabeth Mendez who is the acting Head of Operations. Global Operative Solutions,LLC was modeled around 23 years of customer service experience and skills. We deliver nothing less than exceptional customer service experience for our clients.
Our Training Methods
We, at Global Operative Solutions require that our contractors attend and complete with a passing score our Entry training classes. These training classes have been designed and created to equip all of our contractors with the tools and skills that they will need to deliver exceptional service to our clients. The materials included within our customed training classes include but not limited to :
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BASIC CUSTOMER SERVICE SKILLS
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PHONE ETIQUETTE
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HANDLING IRATE CUSTOMERS
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FIRST CALL RESOLUTION
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PRIVACY AND REGULATIONS OF THE COMPANY AND CLIENTS
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DELIVERING THE "WOW" FACTOR
Our contractors will go through extensive hands on practice calls involving role playing and mocked calls, as well as be administered 3 important knowledge assessments. Upon completion of this Entry Training, we will then certify our contractors and release them to start training with the client. It is because of the extensive training that we require from our contractors, that we can attach a 100% guarantee on delivering customer satisfaction.
We believe our first responsibility is to the customer, clientele and businesses who use our products and services. In meeting their needs everything we do must be of high quality. We must constantly strive to deliver extraordinary and memorable customer service to everyone we encounter. Customer's needs must be serviced promptly and accurately and thier issues must never be taken for granted.
We are responsible to our agents, the men and women who work with us throughout the United States. Everyone must be considered as an individual. We must respect their dignity and recognize their merit. They must have a sense of security in their jobs. Compensation must be fair and adequate, and orderly. We must be mindful of ways to help our agents fulfill our customer service responsibilities. Employees must feel free to make suggestions and complaints. There must be equal opportunity for employment, development and advancement for those qualified. We must provide competent management, and their actions must be just and ethical.
Our final responsibility is to our stockholders. Business must make a sound profit. We must experiment with new ideas. Research must be carried on, innovative programs developed and mistakes paid for. New equipment must be purchased, new facilities provided and new products launched. Reserves must be created to provide for adverse times. When we operate according to these principles, the stockholders should realize a fair return.
