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Customer Care
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Outstanding customer care differentiates a truly great company from just an adequate one.
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Global Operative Solutions provides integrated customer care solutions, which help many Fortune 500 and premium brand companies retain and grow profitable customer relationships.
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Our expertise, technology and track record set the pace for performance in this vital realm of business.
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Our customer care solutions are founded on our thorough understanding of each client's business and corporate culture. From this knowledge and commitment, we are able to deliver a precise solution that becomes a seamless extension of your business.
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Global Operative Solutions offers fully integrated live agents and automated customer care technology to provide you with cost-effective solutions.
See how your company benefits when Global Operative Solutions becomes your customer care center.
Telesales
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We ask open ended queries to customers
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We make the customers feel comfortable with all their questions.
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We give sufficient time to all the customers to voice their queries.
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We try to avoid the confusion of any customer relating to regulations and policies.
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We work to make our customers feel at ease thereby increasing their sales gradually.
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We provide incentives and bonuses to our agents to keep them motivated to perform above and beyond our client's expectations.
Monitoring Systems
We use the newest, state of the art monitoring systems. These systems aide us in coaching and mentoring our agents to provide the customer service at the service level and standards that Global Operative Solutions, LLC stands behind.
Technical Support
The number one complaint of outsourced business technical support is the ability to communicate. Often time’s customers contact business tech support only to be confused and frustrated when they are connected with an outsourced representative with such a thick accent that they cannot be understood. This problem is not limited to outsourced companies as local regional accents present the same problem. Our outsourced business technical support companies provide employees with valuable speech training exercises to help reduce this problem to produce the highest quality guidance available.
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Live Support
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Knowledge and Training
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Communication Skills
Order Taking
Outsource with our great order taking center, staffed by truly knowledgeable order takers, is one of the most dependable outsourcing services of its kind available today. Our order entry personnel are trained professionals that will courteously handle your clientele while handling each entry promptly and accurately. When you choose to outsource with us here at Global Operative Solutions, LLC you’ll find our outsource order entry takers are provided with all the information they need to quickly and completely answer customers’ questions.
